Privacy Policy

Introduction
Pramet Enterprises (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website or services.

By using our website, you agree to the terms of this Privacy Policy.

Information We Collect
We collect various types of personal information, including:

• Personal Identification Information: such as your name, email address, phone number, and billing/shipping address when you place an order or contact us.
• Technical Data: such as your IP address, browser type, and browsing behavior when you interact with our website.
• Payment Information: such as credit card details or other payment methods, which are processed securely by third-party payment gateways.

How We Use Your Information
We use the information we collect for various purposes, including:

• To process and fulfill your orders.
• To communicate with you regarding your orders or inquiries.
• To improve our website and customer service.
• To send you promotional materials (if you have opted in).
• To comply with legal obligations or resolve disputes.

Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. We use secure technologies such as encryption and firewalls to safeguard your data.

Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following situations:

• When required to fulfill an order (e.g., sharing your shipping address with a courier).
• When required by law or to protect our rights and interests.
• When using third-party service providers who assist in running our business, such as payment processors, hosting providers, or email marketing platforms. These third parties are obligated to protect your data and may only use it for specified purposes.

Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that allow us to recognize your preferences and track website usage. You can adjust your browser settings to block cookies, but this may affect the functionality of our website.

Your Rights
You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Rectification: You can ask us to correct any inaccuracies in your data.
• Deletion: You can request the deletion of your data, subject to legal and contractual restrictions.
• Opt-Out: You can opt out of receiving promotional communications at any time.

To exercise these rights, please contact us at sales@prametenterprises.co.za.

Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law.

Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the revised date will be indicated at the top of the policy.

Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us at:

Pramet Enterprises
Email: sales@prametenterprises.co.za
Phone: +27-76-253-1041